THE CLIENT
ShelterBox is an international charity, providing shelter and aid to people who lose their homes following a natural disaster or conflict.
THE BRIEF
The brief was to work alongside designers 20/20 and the visitor experience team to craft a story that explained what ShelterBox does in an engaging manner that encouraged interaction and learning. For all ages.
“We visited today with children aged 8 and 11. A brilliant way of raising awareness of disaster relief work. Well thought through, well presented exhibition with a trail to lead children through the different events.”
Cathy M – Trip Advisor – August 2019
THE PROJECT
Employed as a writer on the project team, I initially worked on defining the visitor journey and then researched, wrote, edited and proof read the copy that went onto every surface in the centre, from detailed wall boards to interactive box lids and doormats.
“We visited Shelter Box not really knowing what to expect, however it was a great place to take children. The volunteer who showed us around was superb and the place was so interesting- the children were fascinated by it all.”
LightPacker555057 – Trip Advisor – Dec 2019
THE OUTCOME
The Disaster Relief Visitor Centre has welcomed 20,000 visitors over three years, sharing the ShelterBox story first-hand. Their partnership with Truro school also saw 550 young people become familiar with the work of the charity.
The Centre also has a five star rating on Trip Advisor and, despite closure earlier this year, ranks on the site as 4th of 24 things to do in Truro.
“This was an amazing place, a real eye opener as to what goes on in the world where disasters are concerned.”
Mesh – Trip Advisor Feb 2020